Returns, Refunds & Exchanges

We want you to feel confident about your purchase. Here’s how returns, refunds and exchanges work.

Faulty products

If a product purchased from our online store appears to be faulty, please email us with the model name, purchase date and a description of the problem. We’ll review it and arrange a repair or replacement if the product is deemed faulty.

Exchanges

You can request an exchange within 30 days of purchase. The product must be brand new and in its original packaging. Ear plugs can’t be returned or exchanged for hygiene reasons.

Customers are responsible for freight costs for exchanges.

Refunds

Refunds are available within 30 days of purchase on full-priced items, provided the product is brand new and in its original packaging.

Customers are responsible for freight costs for refunds.

Need help with a return, refund or faulty product? Email us at info@olaproducts.co.nz and we’ll be happy to help.